A freelance customer service consultant Nuno Henriques raises a question in the Customer Service Professional Group: Do you think it’s a good idea to transfer upset customers from the agent to supervisors? And it opens a floodgate of comments (125…
A freelance customer service consultant Nuno Henriques raises a question in the Customer Service Professional Group: Do you think it’s a good idea to transfer upset customers from the agent to supervisors? And it opens a floodgate of comments (125…