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Deciphering Customer Service
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Foreword by R. Gopalakrishnan
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Previous BestSeller
CEO’s Conference at Port Blair
Charm your Customers
Heed the Customer’s Need
Mind your Business, B Schools
Customer Service GOACC
Delivering Quality Service
Don’t Defend Your Product. Protect it.
Put Life into that poster
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Business Leaders/Professionals
Anu Aga, MP, Former Chairperson, Thermax Ltd
R V Krishnan, Chairman Business Development Bureau (India) Private Limited
ShishirJoshipura, Managing Director & Country Manager, SKF India
Mahesh Desai, CEO, Virgo Engineers Ltd.
Raghavan Neelakantan, Director, Elgi Equipment Ltd
Dr. Neeta Soni, MD
Business Press
Business India, Dec. 9, 2013
The Mint, April 14, 2013
ManagementNext Benedict Paramanand, in the Cover Story.
Asian Management Review April-June 2013
The Smart Manager, May 30, 2013
The Strategist, June 10, 2013
Business Academia
Vision: The Journal of Business Perspective
Review – by Dr. P. C. Shejwalkar
Prajnan: Journal of National Institute of Bank Management
Dr. Y. Malini Reddy, Institute of Management & Technology, Hyderabad
ASCI Journal of Management
Manpower Journal
Global Business Review
Abhigyan: Quest for Excellence FORE School of Management
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Media Coverage
The Indian Express,
Pune, March 31, 2013
Indian-Express-Pune-31-March-2013-26