Part 1. Gopal K Gureja’s Organisational Schizophrenia: Impact on Customer Service Quality: Opening of the Book Reading Session at BDB Book Club
Part 2. Gopal K Gureja’s Organisational Schizophrenia: Impact on Customer Service Quality: On Genesis; on Chapter 8—Force of Numbers
Part 3. Gopal K Gureja’s Organisational Schizophrenia: Impact on Customer Service Quality: On Chapter 12, Outsourcing; 14. Performance, 15.People, 16.Culture of Discipline, 17.The Postscript
Part 4. Gopal K Gureja’s Organisational Schizophrenia: Impact on Customer Service Quality: On People’s VOICES
Part 5. Gopal K Gureja’s Organisational Schizophrenia: Impact on Customer Service Quality: Q&A: Indian Culture responsible for poor service quality?
Part 6. Gopal K Gureja’s Organisational Schizophrenia: Impact on Customer Service Quality: Q&A: Death of Common Sense?
Part 7. Gopal K Gureja’s Organisational Schizophrenia: Impact on Customer Service Quality: Q&A: Customers/ Expectations—A Moving Target?
Part 8. Gopal K Gureja’s Organisational Schizophrenia: Impact on Customer Service Quality: Q&A: B2B Vs B2C