Published Work
Previous Bestseller
Creating Customer Value – The Synergy between After-Sales Service and Maintenance
Paper presented at the CEOs Conference at Port Blair
Customer Satisfaction: Act before it is too late
Published in Sampada
The Economic Times
The Economic Times, Mumbai
On The GO, Greater Olean Area Chamber of Commerce
Business Sphere
Delivering Quality Service: Only Leadership Counts!
The Economic Times
Don’t Defend Your Product. Protect it.
The Financial Times